Casino / Sports
These terms set out how your 1xbet1 account works — what we provide, what you're responsible for, and how we handle your access. Availability depends on your local law and eligible region, so read through before you start.
When you open an account with us, you enter into an agreement that covers how you use the platform, how transactions are processed, and what happens if something goes wrong. These terms apply to every session — whether you're logging in on Android, iPhone, or a desktop browser. We process deposits and withdrawals through Nagad and Bank Transfer; by using either rail, you confirm you've read the conditions attached to those transactions. We may update these terms when our services change. If we do, we'll note the revision date at the top of this page. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, you can close your account by contacting our support team. Access to the platform and its features depends on your local law and the eligible regions we serve — it is your responsibility to check whether using this service is lawful where you are. Nothing in these terms overrides applicable local regulation. We do not accept accounts from jurisdictions where operating this service is prohibited.
Understanding the boundaries of this policy helps you know where to look when a question comes up. Four areas define the scope clearly.
These terms govern how you log in, maintain, and close your account. Device continuity — switching between your phone and browser — falls within this scope. We do not control your device's operating system or network connection.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. Transaction limits, processing steps, and wallet verification instructions are shown inside your account at the time of each transaction.
Game content from studios available in our lobby — including Pragmatic Play, PG Soft, and Habanero — is subject to each provider's own terms alongside ours. We publish what's in the lobby; individual game rules sit with the provider.
Payment networks, mobile wallet operators, and any external link you follow from our site operate under their own terms. We are not responsible for how those services handle your data or transactions once you leave our platform.
You have practical options available to you at any point during your account's life. To review your transaction history, open the account section on your phone or browser — every deposit and withdrawal processed through Nagad or Bank Transfer is logged there with a timestamp. If your account details are incorrect, you can update them directly from the profile section; for changes that require identity verification, follow the steps shown on that screen. If you believe a transaction was processed in error, raise it through our support contact before the session closes so we can pull the relevant record. You can also request a full account review or ask us to correct stored information by writing to our support team with your account reference. We aim to respond to account queries in the order they arrive. Closing your account is always your choice — the option is in your account settings, and our support team can walk you through it if you prefer.
Your full transaction log is available inside your account. Filter by date or payment method — Nagad or Bank Transfer — to find a specific entry.
Update your name, contact number, or email from the profile section. Steps that need identity verification are shown inline on that screen.
Contact support with your account reference and the transaction date. We match it to our records and respond in the order queries arrive.
Use the option in your account settings or contact support directly. We process closure requests and confirm by the contact method on your account.
If you have a question about these terms or need to act on a right described above, use one of the contact paths below. We respond to policy queries through the same routes as general account support.
Open the chat widget from any page while logged in. Have your account reference ready so we can pull your record without delay.
Write to our support address listed in the Help section of your account. Include your account reference and a clear description of your query.
The Help section inside your account covers common policy questions with step-by-step answers. Check there first for faster resolution.
We take the handling of your information seriously and want you to know exactly what we do with it.
We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support with your account reference.
We use cookies to keep your session active across pages and to remember your login state on your device. You can manage cookie preferences through your browser settings; disabling session cookies may affect how your account loads.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from the account settings screen and contact support so we can flag the record.
When we revise these terms, the updated version replaces the previous one on this page. The revision date at the top tells you when the last change was made. Contact support if you want to understand what changed.
Answers to the questions we hear most often about how these terms work in practice.
Yes. Whether you log in on an Android phone, iPhone, or a desktop browser, the same terms apply. Device type does not change your rights or obligations under this policy.
If we update these terms and you do not agree with the changes, you can close your account. Contact our support team or use the closure option in your account settings. Continued use after the revision date means you accept the updated terms.
Open the account section while logged in. Every deposit and withdrawal processed through Nagad or Bank Transfer is listed there with a date and status. You can filter by date range to find a specific transaction.
Yes. Write to our support team with your account reference and ask for a data summary. We will respond through the contact method registered on your account and provide the information we hold.
Reach out through live chat or email support as soon as you notice the issue. Include your account reference and the transaction date. We match it to our records and follow up in the order queries arrive.
Our terms cover your account and transactions. Game content from studios in our lobby — such as Pragmatic Play or PG Soft — is also subject to each provider's own rules. Both sets of terms apply when you play a title from those studios.