Casino / Sports
This page sets out the legal framework that governs your use of 1xbet1, including account access, transaction records, and your rights under our policy. Access to this platform depends on your local law and eligible region — please read this carefully before using any part of the service.
1xbet1 operates under a policy framework that is applied consistently across all account interactions, including those involving Nagad and Bank Transfer transactions. Your use of this platform constitutes acceptance of these terms as they stand at the time you access the service. We update policy terms when required, and the version published on this page is the version in effect. Where a change materially affects your account rights, we will surface a notice in your account area before the change takes effect. Access to certain features of this platform — including account creation, wallet funding via Nagad or Bank Transfer, and participation in any game category — is subject to eligibility requirements defined by your local law and the regions we currently serve. We cannot confirm eligibility on your behalf; that determination rests with you based on the rules that apply in your area. Our policy covers the full scope of your account activity: login sessions, transaction history, game participation records, and any communications between you and our support team. If any part of these terms conflicts with a local statute applicable to you, local law takes precedence for that specific provision. All other provisions remain in effect.
Our policy applies to specific areas of your interaction with this platform. Understanding what falls inside and outside its scope helps you know where to direct questions and what protections apply to each part of your account activity.
This policy covers login sessions, password resets, device continuity and any actions taken under your account credentials. If you notice unauthorised activity, the account security section of your profile is the first place to act.
Payments made through Nagad or Bank Transfer fall within our policy scope for record-keeping and dispute handling. Your transaction history is visible in the wallet section of your account and reflects the record we hold on our side.
Game content provided by studios such as Pragmatic Play, PG Soft and Habanero is governed by the terms of those providers in addition to ours. We make that content available in the lobby; the underlying game rules remain the provider's responsibility.
External links, payment processor interfaces and wallet provider apps are outside the direct scope of this policy. When you leave our platform to complete a Nagad or Bank Transfer step, the third party's own terms apply for that portion of the transaction.
You have specific, actionable rights in relation to the data and records we hold on your account. Reviewing those records is straightforward: the transaction history tab in your wallet shows every Nagad and Bank Transfer activity logged against your account, including amounts, dates and status. If you find a detail that appears incorrect — a name, a contact address, or a payment method label — you can update it directly in the account settings section or raise a correction request with our support team. For questions about how we hold your data or what records exist under your account, you can contact us through the live chat or email route published on the support page. We aim to acknowledge policy queries and respond with a substantive answer through the same channel you used to reach us. If you want to request changes to data we hold, or ask us to close your account, those requests should come in writing via the published email route so there is a clear record on both sides. Availability of all these actions depends on your local law and eligible region.
Open the wallet section of your account to see the full transaction log. Every Nagad and Bank Transfer entry is time-stamped and carries a status that matches what our system recorded at the time.
Account settings let you update contact information directly. For corrections that affect identity fields or payment method labels, contact support with the specific detail you want changed and the reason.
If a section of this policy is unclear or you want to know what data sits under your account, reach out via live chat or the published email address. Quote your account ID so we can pull the right records quickly.
Requests to close, freeze or modify your account must be submitted in writing. Use the email route shown on the support page. We process written requests in the order they arrive and respond to the address on file.
For any question about this legal policy, your account rights or how we handle your transaction records, use the contact routes published on our support page. We do not handle policy queries through social media or unverified channels.
The live chat widget is accessible from the support page when you are logged in. Use it to ask about account records, policy scope or any transaction detail you want clarified without sending an email.
For written policy requests — including data correction, account closure or a formal question about how we handle your records — send a message to the email address listed on the published support page. Include your account ID.
The help centre linked from your account dashboard contains published answers to common policy and account questions. Check there first; if your question is not covered, escalate through live chat or email.
We hold only the data needed to operate your account, process transactions and respond to support requests. Our approach to each of these areas is described below.
We keep account and transaction records for the period required under our operating policy. Records tied to Nagad and Bank Transfer transactions are retained in your wallet history and accessible to you while your account remains active.
We use cookies to maintain your login session across devices and to remember account preferences. You can review and clear cookie settings through your browser. Disabling certain cookies may affect how your session behaves on mobile or desktop.
Your account is protected by your login credentials. If you suspect unauthorised access, update your password immediately through account settings and contact support via the published email route so we can flag the session log.
To request a change to the data we hold, or to ask how a specific policy provision applies to your account, contact us in writing through the email route on the support page. We respond to the address registered to your account.
These questions cover the policy details we hear about most from accounts in Bangladesh. If your question is not here, contact us through the published support routes.
Access to this platform depends on your local law and the eligible regions we serve. If your region is supported, this policy applies in full to your account. If you are unsure whether your location qualifies, review the eligibility section in your account or contact support before proceeding.
Your full transaction history — including Nagad and Bank Transfer entries — is in the wallet section of your account. Each entry shows a date, amount and status. That log is the record we hold on our side, and it is what any support query will reference.
For contact information and payment method labels, go to account settings and update the field directly. For identity-level corrections, send a written request to the email address on the support page with your account ID and the specific change needed. We do not process identity changes through live chat.
We hold login session data, transaction records, communication history with support and account preference settings. You can review your transaction records directly in the wallet. For a fuller account of what we hold, contact us via the published email route and reference your account ID.
Account closure requests must come in writing via the email route on the support page. Include your account ID and confirm the email address registered to the account. We process closure requests in order and send a confirmation to your registered address when the action is complete.
Our policy governs your account activity and transaction records on this platform. Game content made available through studios such as Pragmatic Play and PG Soft is also subject to those providers' own terms. Both sets of terms apply when you participate in game sessions from the lobby.