1xbet1 Privacy Policy: How We Handle Your Information
1xbet1 collects and uses your personal data only to run your account, process transactions through channels like Nagad and Bank Transfer, and keep your session secure across mobile and desktop. This policy explains exactly what we collect, why we keep it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
Account data protection
Nagad & Bank Transfer context
Your rights, clearly stated
Mobile-first data handling
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit during registration — your name, contact information and login credentials. When you make a deposit or withdrawal using Nagad or Bank Transfer, we record the transaction reference, amount and timestamp so your account wallet reflects an accurate balance and your history stays retrievable. We also collect device and browser signals — such as IP address, device type and session duration — to keep your login secure and to make sure the mobile experience works consistently whether you are on Android or iPhone. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like Nagad or Bank Transfer is limited to what those processors need to complete your transaction. We retain account records for the period required by the applicable rules of the jurisdiction in which you access the platform. If you close your account, we follow the retention schedule set out under applicable law for the region. Any data we hold beyond active account use is kept only where a legal or operational obligation requires it. Your use of this platform and the data practices described here are subject to your local law and the eligible regions we operate in.
Nagad transaction records
Bank Transfer references
Device session data
Account wallet history
Login credential storage
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers data we collect and process in connection with your 1xbet1 account. It does not extend to third-party websites or services linked from our platform, and it does not govern how external payment processors handle data on their own systems. The four areas below define what falls inside and outside the boundaries of this policy.
Account Access
Any data you submit when creating or logging into your account — including email, password and device identifiers — falls inside this policy. We control how that data is stored and for how long.
Transactions
Deposit and withdrawal records linked to your wallet, including references from Nagad or Bank Transfer, are covered by this policy on our side. The payment processor's own data terms govern what happens on their systems.
Site Content
Browsing behaviour on 1xbet1 pages — which sections you open, how long sessions last, what game categories you visit — is collected and falls inside this policy as session analytics data.
Third-Party Services
Links to external sites, app stores or payment provider portals take you outside our policy boundary. We do not control data practices on those services, and this policy does not apply to them.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices when it comes to the data we hold on your account. The most direct starting point is your signed-in account area, where you can review the profile details we have on file and correct anything that is out of date — name, contact details or linked payment information associated with Nagad or Bank Transfer. If you believe a record is inaccurate, updating it through the account settings page is the fastest route. For data questions that go beyond what the account area covers — such as asking what records we hold, requesting deletion where applicable law permits it, or raising a concern about how data was used — you can reach our support team through the contact route published on the site. We aim to respond to data-related queries in a reasonable time, though processing periods depend on the nature of the request and the requirements of the applicable region. Your rights under this policy apply subject to local law in Bangladesh and the eligible regions we serve.
Review Your Records
Open the account settings page while signed in to see the profile data we hold. This includes your registered contact details and the device history linked to your account.
Correct Account Details
If your name, email or linked payment reference is wrong, edit it directly in account settings. Changes take effect on your next session and are reflected in your wallet records.
Raise a Data Question
For requests beyond the account area — such as data access or deletion — contact our support team through the published route on the site. State clearly which records your request concerns.
Request Policy Support
If you are unsure whether a specific data practice applies to your account, our support team can clarify. Have your account reference ready so the response is specific to your records.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about your data, want to raise a concern, or need to submit a formal request under this policy, use one of the contact routes published on the site. We do not publish response-time commitments here because handling times depend on the complexity of the request and the applicable regional requirements. All data-related enquiries are handled by the same support team that manages account queries.
Live Chat
The live chat route on the site is the fastest way to raise a data or privacy question. Have your account details ready when you start the session so our team can locate your records quickly.
Email Support
For formal written requests — such as data access or correction requests — use the email address published in the site's contact section. Include your registered email and a clear description of your request.
Account Help Centre
The help centre pages on the site contain answers to common data and privacy questions. Check there first if your question is about what we collect, how long we keep it, or how cookies work.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We keep your account data behind access controls that limit who within our team can retrieve personal records. Cookies are used to maintain your login session across pages and to remember device preferences so returning to the lobby on mobile works without re-entering all your details. We do not use cookies to build advertising profiles sold to third parties. For account security, we rely on the login credentials you set and the session behaviour we detect — if an unusual device or location is seen, account access may be paused pending your confirmation.
Session Cookies
We use session cookies to keep you logged in while you navigate between the lobby, your wallet and account settings. These expire when you close the browser. They are not used to track activity outside our platform.
Data Retention
We keep account and transaction records for the period required by the rules of the region in which you access the platform. When that period ends and no legal obligation remains, records are scheduled for deletion.
Account Security
Login credentials are stored in a hashed format — we do not hold your password in plain text. If you suspect your account has been accessed without your permission, contact support through the published route immediately.
Data Change Requests
To request a change to the data we hold — or to ask us to delete records where applicable law allows — contact support with your account reference. We process requests subject to the legal requirements of your eligible region.
PRIVACY QUESTIONS
Frequently Asked Questions About This Policy
These questions cover what real account holders ask about how we use their data, what rights they have, and how to act on those rights.
What personal information does 1xbet1 collect when I open an account?
We collect the details you submit at registration — name, email address and login credentials. When you use Nagad or Bank Transfer, we record transaction references linked to your wallet. We also collect device and session data to maintain secure access across mobile and desktop.
Does 1xbet1 share my data with third parties?
We share data with payment processors like Nagad and Bank Transfer only to the extent needed to complete your transaction. We do not sell your personal data to third parties for marketing. Any data sharing is limited and purposeful, governed by the requirements of the applicable region.
How long does 1xbet1 keep my account data?
We retain records for the period required under the rules of the eligible region in which you access the platform. After your account closes, we keep only what a legal or operational obligation requires. Once that obligation ends, records are scheduled for deletion under our retention schedule.
How can I see or correct the data you hold on my account?
Sign in and open the account settings page — your registered profile details are listed there and can be edited directly. For records outside the account area, contact our support team through the live chat or email route published on the site, with your account reference included.
Can I request that 1xbet1 delete my personal data?
Where applicable law in your eligible region permits deletion, you can submit a formal request through the email contact route on the site. State clearly which records your request covers and include your registered account email. Processing timelines depend on the nature and regional requirements of the request.
How does 1xbet1 use cookies and can I turn them off?
We use session cookies to keep your login active while you move between pages and to remember device preferences on mobile. These cookies are not used for third-party advertising. You can manage cookie settings through your browser, though disabling session cookies may affect how your account and wallet function.
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